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Essential IT Support (basic)

Who would benefit the most from Essential support? 

If you are starting your business:

  • Have a trusted IT advisor on your side

  • Get a sense of the benefits from having a  more efficient support at your disposal

  • Grow your services and support alongisde your business

If you are used to a Break/fix services:​

  • Not used to having monthly recurring service

  • Waiting for a problem to arise and then seek remediation

  • Begining your journey towards more cost effective, reliable services 

PRICING:

• From $1 per month

• Competitive hourly rates

• Discounted blocks available

• No lengthy support contracts

FEATURES:

• Free Essential support - lightweight monitoring

• Fast Break/fix response times 

• Regular asset, network health & warranty reporting

• Advanced diagnostic technology

PRICING:

• From $1 per month

• Competitive hourly rates

• Discounted blocks available

• No lengthy support contracts

Desktop Core Security (most popular)

Why our clients choose our Desktop Core Security Solution

  • Reduce Operating Costs

One security incident or an unpatched desktop can stop your employees from
being 100% productive, which will affect your bottom line. A virus can hit
many machines and take weeks to eradicate. By removing this risk, it will
save you money!

  • Protect Your Company’s Critical Assets and Information

Combining our award-winning AV software with our patch management
solution will ensure an additional layer of protection for your workstation
environment. We will ensure that all of your Microsoft applications and
platforms, as well as your 3rd Party applications remain up to date with the
latest patches.

  • Comprehensive Reporting

Have confidence that your systems are continually being protected! We will
provide you with monthly reports that will demonstrate the effectiveness of
our service.

technical support cost

Managed Antivirus:

  •  Provides proactive and
    comprehensive security, monitoring and management

  • Centralizes the deployment and updating of software to ensure coverage and consistency

  • Automates management processes
    to avoid errors and reduce costs

  • Leverages expert IT skills

  • Monthly reporting to show you are
    protected

Stand-alone Anti-virus Software:

  •  Provides a point solution to specific issues

  •  Requires manual monitoring and

maintenance to remain current and effective

  •  Relies on end-user decisions for operation

  •  Does not provide consistent version control across desktops

  •  Does not provide centralized management and lacks reporting

95% of small and midsize businesses
have an anti-virus installed, but 74%
still experienced attacks last year!

PRICING:

• From $1 per month

• Competitive hourly rates

• Discounted blocks available

• No lengthy support contracts

FEATURES:

  • Essential IT Support

       - 24/7 Essentials Monitoring

       - Software and Hardware Reporting

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  • Managed Anti-virus

       - AV Monitoring

       - AV Updates

       - Threat/Status Reporting

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  • Managed Patch

       - Windows Patch Management

       - 3rd Party Application Patch Management

       - Threat/Status Reporting

       - Patch Reporting – Successful/Missing/Failed

 

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PRICING:

  • Starting at $6 per user

  • Discounted hourly rates

  • Managed Service Desk (Optional) - $45/user/month

  • Managed Vulnerability Scanning and Compliance reporting (optional) - $4/IP/month

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Proactive support (best value)

Stop Buying Downtime – Invest in Uptime

FEATURES:

  • Proactive Server

       - 24x7 Advanced Performance Monitoring

       - Key Application Maintenance

       - Microsoft and 3rd Party Patch Management

       - Scheduled Preventative Maintenance

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  • Proactive Workstation

       - Microsoft and 3rd Party Patch Management

       - Scheduled Preventative Maintenance

       - Availability Monitoring

​

  • Proactive Backup

       - Backup Deployment and Configuration

       - Backup Performance Monitoring

       - Backup Software Updates

       - Bare Metal recovery

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  • Proactive Security

       - Anti-Virus Monitoring and Management

       - Anti-Spam Monitoring and Management

​

  • Compliance and encryption

      - PCI and HIPAA compliance assistance

 

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PRICING:​

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A True IT Partnership - An IT Partner, Not Provider

 

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

Do these issues plague your business?

 

  • Network Neglected? Is yours perceived as a "necessary evil" and not as integral to improving business performance?

  • Downtime Impact? Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently?

  • Distracted Employees? Do your staff rely on other non-IT employees to deal with distracting IT problems?

Program Advantages:

 

  • Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

  • Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.

  • Reduced Network Downtime Through Proactive Maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

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